Terms & Conditions
Payment
Bocci accepts credit card payment by Visa, Mastercard and American Express. The full payment is charged when the order is accepted.
Currencies
All orders are billed in US Dollars. Bocci cannot be held responsible for currency changes or currency exchange rates imposed by credit card carriers and/or financial institutions.
Pricing
Pricing may be subject to change without notice. Bocci’s online store pricing is shown in USD for all orders.
Tax & Duties
All orders are shipped from the Bocci warehouse in Vancouver, Canada. Domestic taxes will be applicable and will be based on where the order is shipped. For orders shipping outside of Canada, any customs or import duties will be charged once the parcel reaches its destination country and are the responsibility of the customer. Bocci does not assume responsibility for these charges nor offers compensation to cover these charges. Bocci cannot provide information or an estimate on these charges in advance; please contact your local customs authority for further information.
Production Lead Time
In-stock items will ship within 1-2 weeks unless otherwise notified. Lead times begin with receipt of order/payment. Bocci parts orders will be shipped within 3-5 business days of order. Shipping transit time is applicable after the lead time has been completed.
Shipping Time
All orders are shipped with FedEx from the Bocci warehouse in Vancouver, Canada. Standard shipping is approximately 3-5 business days (North America) and 5-10 business days (outside of North America), while expedited shipping is approximately 1-2 business days (North America) and 1-3 business days (outside of North America) from the time of dispatch. Please note that the aforementioned transit times are provided by FedEx and are not necessarily guaranteed.
Bocci will not be liable for any cost or expense related to any delay in shipment or delivery. Any shipments delayed due to customs are not the responsibility of Bocci.
Shipping Charges
We offer standard worldwide shipping for free.
Customs Notice For US Orders
Please note that while all Bocci products are duty-free under USMCA, the United States Customs and Border Protection Agency requires any order with a value of over USD $2,500.00 to be registered under either a SSN for personal purchases, or an EIN for commercial purchases. Customers will be contacted directly by our shipper for this information once your order has shipped. Failure to provide the information within a timely manner will result in shipping delays. For more information please contact [email protected].
Carrier Loss
If a shipment has not been received it must be reported within 30 days of the original ship date.
Shipping Restrictions
The Bocci online store ships worldwide. At this time we do not offer delivery to PO boxes or APO/FPO. Bocci is unable to ship to any country for which there are currently sanctions designated by the Government of Canada.
Shipping Damages
Damages caused in transit must be documented and reported within 10 business days of receipt. Original packaging must be retained in order to validate a shipping damage claim.
Uncollected Packages
Bocci will not be held responsible for uncollected packages nor any associated costs incurred.
Tracking
Tracking information will be available for 90 days from the date of shipment.
Returns
Please see our Returns policy here.
Warranty
All Bocci products are guaranteed for two years on parts after receipt against mechanical or manufacturing defects. Using parts of Bocci fixtures, substituting another manufacturer’s product, using a lamp other than what is specified or altering the product in any way will void all approvals and warranties.
Bocci is not responsible for the following:
- Any costs related to installation, re-installation, removal or repair;
- Damage caused by improper installation or assembly by the customer or a related third party;
- Damage caused by exposure to weather or improper environment;
- Damage caused by improper cleaning solutions or methods;
- Any change in appearance or patina caused by natural wear.
Bocci advises carefully reviewing the product specifications and instructions prior to installation; installation or improper use of the product will invalidate any claims or warranties.
Customer Service
For assistance, please contact [email protected].
Termination & Cancellation
Bocci reserves the right, as its sole discretion, to terminate access to all or any part of this site, or decline to process an order and/or offer service to anyone at any time.
Supply Chain Disclosures
Please see our Supply Chain Disclosures here.
