Privacy Policy
Last Updated: June 12, 2026
Overview
This privacy policy explains how we collect, use, share and store your personal information. By using this site, you consent to our privacy policy outlined below. Please revisit this page periodically to be aware of any changes to this privacy policy, which may be updated from time to time. If we modify our privacy policy, we will make it available through the website and indicate the latest revision date.
Collection of Personal Data
We request personal information from you to register on our site, to process your order, and to respond to inquiries and quote requests. Registering on our website requires contact information, including name, email address, phone number, mailing address, account login name and password. To complete a financial transaction, we will collect your credit card number, expiry date, and shipping and billing address.
We gather this information to manage your user account, process transactions, get in touch in case of an order processing issue, respond to you, enhance your experience on our site, help us make improvements to our site, and keep you updated on Bocci news. You can opt out of marketing communications at any time by following the instructions in our email communications.
Protecting Personal Data
We use encryption technology to protect sensitive information transmitted online. We protect the information we collect from you and keep it secure with appropriate electronic and organizational procedures. The security of your personal data is important to us, but no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We will process personal data only on fair and lawful grounds.
Children's Privacy
Our website is directed at adults and does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. In Quebec, the consent of the holder of parental authority is required to collect personal information from anyone under the age of 14. In the European Economic Area and the United Kingdom, we do not knowingly collect personal information from anyone under the age of 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without proper consent, we take steps to remove that information from our servers.
Usage Data
Usage data is collected automatically when using our website.
Usage data may include information such as your device's Internet Protocol address (IP address), browser type, browser version, the pages of our website you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access our website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.
Cookies
Our site uses cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us improve our website, services, and marketing campaigns.
A cookie is a small data file placed on your device. Cookies are widely used by website or mobile application owners to make their website or mobile applications work, or work more efficiently, and to provide reporting information. Cookies have many different features, such as allowing efficient navigation, remembering preferences, and improving user experience.
Our cookies are organized into three categories: Necessary cookies that the site cannot function properly without; Statistics cookies that help us understand how visitors interact with our website by reporting information anonymously; and Marketing cookies that are used to track visitors across websites to display ads that are relevant to the individual user. You can manage your cookie preferences at any time using the Cookie Settings link in our website footer.
Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent through your browser settings. Removing or rejecting cookies may affect the availability or functionality of some parts of our website.
International Transfers
Bocci is based in Canada. We use service providers located in Canada, the United States, and elsewhere. When we transfer personal data across borders, we use appropriate safeguards as required by applicable law. Personal data transferred outside your jurisdiction may be subject to the laws of those jurisdictions.
Retention of Your Personal Data
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our website or we are legally obligated to retain this data for longer periods.
Your Rights Regarding Personal Data
Depending on where you live, you have the right to access, correct, delete, or receive a portable copy of the personal data we have collected about you. You may also have the right to withdraw consent, object to certain processing, or restrict how your data is used.
Our website allows you to update, amend, or delete certain information about you. You may sign in to your account and visit the account settings section to manage your personal information. You may also contact us to request access to, correct, or delete any personal information you have provided.
In Quebec, you may, under certain conditions, request that we cease disseminating personal information about you or that we de-index hyperlinks that point to it. If you have a concern, you may also lodge a complaint with the privacy regulator in your jurisdiction.
Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
We do not sell, distribute, or lease your personal information to third parties for monetary consideration.
We share personal information with service providers that perform services on our behalf, including our payment processor, shipping and freight partners, email and marketing platforms, and the providers that help us operate and analyze our website. These service providers are only permitted to use your personal information to perform services for us.
We also share personal information with our authorized dealers and trade partners when needed to respond to a quote, fulfill a project, or service a warranty claim.
Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by governmental agencies. We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Bocci, prevent or investigate possible fraudulent activities related to the website, protect the personal safety of users of the website or the public, or protect against legal liability.
If Bocci is involved in a merger, acquisition, financing, or sale of all or part of its business, personal data may be transferred as part of that transaction.
ADVERTISING AND ANALYTICS SERVICES PROVIDED BY OTHERS
We use Google Analytics to understand how visitors use our website. We use Meta (Facebook and Instagram) tools to deliver and measure our social advertising. These services use cookies, web beacons, device identifiers, and other tracking technologies which collect information about your use of the website.
Bocci may use this information to, among other things, analyze and track data, determine the popularity of content, deliver interest-based advertising and content targeted to your interest on our website and other websites, and better understand your online activities. These third parties may also use the information they collect to associate your activity on our website with information they already have about you.
You can manage these services through the Cookie Settings link in our website footer. To learn more about third party advertising companies and these practices, please visit http://www.aboutads.info/choices/.
HOW TO CONTACT US
If you have questions, concerns or complaints about this privacy policy or the way we process your personal information, or if you want to exercise your rights as described above, please contact us at [email protected].
Your consent
By using our site, you consent to our privacy policy.
