Terms & Conditions

BOCCI accepts credit card payment by Visa and Mastercard. The full payment is charged when the order is accepted.

BOCCI cannot be held responsible for currency changes or currency exchange rates imposed by credit card carriers and/or financial institutions.

Pricing may be subject to change without notice. Pricing on the BOCCI online store is shown in USD or CAD and is geo-located according to the customer’s IP address.

Tax & Duties
All orders are shipped from the Bocci warehouse in Vancouver, Canada. Domestic taxes will be applicable and will be based on where the order is shipped. For orders shipping outside of Canada, any customs or import duties will be charged once the parcel reaches its destination country and are the responsibility of the customer. BOCCI does not assume responsibility for these charges or compensation to cover these charges. BOCCI cannot provide information or an estimate on these charges in advance; please contact your local customs authority for further information.

Lead Times
In stock items will ship within 3-5 business days unless otherwise notified. Lead times begin with receipt of order/payment. 22 series and Bocci parts orders will be shipped within 2-3 business days of order; Bocci lighting will ship within 3-5 business days of order. Shipping transit time is applicable after the lead time has been completed.

Shipping Charges
Shipping charges are defined by product and location and is determined at the checkout phase.

Customs Notice For US Orders
US import regulations require the collection of the federal tax ID or SSN of the receiver of the shipment of any goods manufactured outside of North America when the shipment reaches US customs. If needed, UPS will source this information directly from the receiver however this may occasionally cause delays in shipment. For more information please contact service@bocci.ca.

Shipping Service Levels
All orders are shipped with UPS from the BOCCI warehouse in Vancouver, Canada. Standard shipping is approximately 3-5 business days while expedited shipping is approximately 1-2 business days from the time of dispatch. Please note that the aforementioned transit times are provided by UPS and are not necessarily guaranteed. BOCCI will not be liable for any cost or expense related to any delay in shipment or delivery. Any shipments delayed due to customs are not the responsibility of BOCCI.

Carrier Loss
BOCCI will not be liable for loss in shipment or delivery. If a shipment has not been received it must be reported within 30 days of the original ship date.

Shipping Restrictions
The BOCCI online store ships within Canada and the USA. At this time we do not offer delivery to PO boxes, APO/FPO or US Territories.

Shipping Damages
Damages caused in transit must be documented and reported within 10 business days of receipt. Original packaging must be retained in order to validate a shipping damage claim.

Uncollected Packages
BOCCI will not be held responsible for uncollected packages nor any associated costs incurred.

Tracking information will be available for 90 days from the date of shipment.

All sales are final; BOCCI is unable to accept returns or exchanges.

All Bocci products are guaranteed for one year on parts after receipt against mechanical or manufacturing defects. Using parts of BOCCI fixtures, substituting another manufacturer’s product, using a lamp other than what is specified or altering the product in any way will void all approvals and warranties.

BOCCI is not responsible for the following:
• Any costs related to installation, re-installation,
removal or repair;
• Damage caused by improper installation or assembly by the customer or a related third party;
• Damage caused by exposure to weather or
improper environment;
• Damage caused by improper cleaning solutions or methods;
• Any change in appearance or patina caused by natural wear.

BOCCI advises carefully reviewing the specifications and instructions of the product prior to installation; installation or improper use of the product will invalidate any claims or warranties.

Customer Service
For assistance place contact service@bocci.com.

Termination & Cancellation
BOCCI reserves the right, as its sole discretion, to terminate access to all or any part of this site, or decline to process an order and/or offer service to anyone at any time.